To build a mobile and web application for hospitals/clinics where they can manage doctor appointments for hospital administration. The hospital/clinic must have other facilities also along with managing doctor appointments like, adding receptionists and connecting with various pharmacies in their area. Patients can connect with the application and find a doctor in their preferred location. Hence, making the doctor appointment easier for patients. The doctors can decide their visiting hours in hospitals/clinics and take the appointments accordingly. The receptionists can maintain the list of doctor appointments and patient history. This way the app will also reduce human labor of manually managing the doctor appointments. The application will make the doctor appointment process hassle-free for the patients and hence ease hospital management.

Doctor Appointment App -USP

1. Doctors can easily manage various appointments in a day at different locations.
2. Doctors can maintain the history of the patients for how many times they have attended the patients, doctors’ prescriptions online, reports and more.
3. Doctors can also tie-up with pharmacies for medicines.
4. The user can decide how early he/she wishes to start the doctor’s appointment/ booking for patients.
5. Doctors can maintain a list of receptionists they have.
6. Doctors don’t have to check the calendar to see where and how many appointments they have. The app notifies about the upcoming doctor appointments.
7. Doctors can send prescriptions over the app to their patients so that patients get doctors prescriptions online.
8. Doctors can set up a follow-up meeting or suggest another doctor to the patient by doctor appointment and hospital administration app.
9. Doctors can connect with pharmacies via the app.
10. Doctors can also post articles about their medical practices from the app.

Recommended Reading: On Demand Doctor App – An Uber for Doctors

User Persona:

The flow of Getting Doctor Appointment

Features:

1. Create the profile
2. Able to update the list of hospitals the doctor is visit
3. Able to decide the time of availability in each hospital
4. Able to decide the number of Token and Appointment
5. Able to decide the number of online and offline Token and Appointment
6. Able to decide before how many days the appointment or token booking must be open
7. Booking history
8. Able to refer patients to other doctor’s or hospitals
9.  Able to schedule followup visit for the patient
10.  Get Feedbacks from patients (as anonymous)
11.  Able to add a receptionist
12.  Able to Blog (Write, Read and Share)
13.  Able to customize dosage and frequency of intake
14.  Write a prescription to save it and print or send to patient app
15.  Able to refer the patient to the Diagnostic center or laboratory for a specific test
16.  Able to write notes for a patient for future referral
17. Able to schedule followup visit for the patient

Hospital/clinic:

A multi-specialty hospital includes a number of departments, rooms, doctors, nurses, compounders, and other staff working in the hospital. Patients having different kinds of ailments come to the hospital to get their checkup done from the concerned doctors. If required, they are admitted in the hospital and discharged after treatment.

The aim of this case study is to design and develop a database for the hospital to maintain the records of various departments, rooms, and doctors in the hospital. It also maintains records of the regular patients, patients admitted in the hospital, the check-up of patients done by the doctors, the patients that have been operated, and patients discharged.

Features:

1. Create/edit/delete/list doctor
2. Create/edit/delete/list receptionist
3. Create/edit/delete/list Department
4. Create/edit/delete/list Nurse
5. Create/edit/delete/list Services
6. Create/edit/delete/list Test
7. Can create the patient profile
8. Book the appointment
9. Book the token
10. Edit the time and date
11. Prescription view and update
12. Diagnosis
13. Follow up

Key Functionalities:

Patient Registration

• The patient registration process is made simple with basic required details
• Store and retrieve the patient profile
• Record the following details for the patient visit
• Main presenting problem
• Past Medical problem
• HO main presenting problem
• Family problem
• Occupational problem
• Social problem
• Allergic, precautions and Diagnosis

Token / Appointment

• Multiple sessions can be configured by the Doctor
• Issue Token for different session and print pay slip for fees
• Prerequisite (Example: Blood Test, ECG) for the visit will be displayed while issuing new Token

Nurse

• Nurses can record patient readings before the diagnosis by Doctor.
• Vital readings: Height, Weight, BMI
• A basic Blood test like Urea, Blood Test, Temperature, Height, Weight, and BMI
• Manually capture of test values performed in a different LAB
• Check the Medical history of the patient and preview the prescription

General

• Print patient statement for custom selection period
• Setting up doctor’s availability which confirms patient appointments.
• Maintain visit information.
• Setup custom diagnosis.
• Maintain a suggestion list of problems from assessments that can be included in every patient.

Real-life Challenges for patients

• Waiting in the queue to get a doctor’s consultation is frustrating.
• Not being able to get the doctor appointment with your regular doctor.
• Searching for a doctor in a new city is very time-consuming.
• Visiting the hospital/clinic to check the doctor’s availability and book an appointment.

Application Challenges

• Delivering a unified user experience.
• Search on the basis of doctor’s specialty

Business Benefits

• Real-time access to various doctors and hospitals to book appointment
• Time saver as no need to visit the clinic /hospital to book an appointment.
• Search doctor on the basis of location, specialty, and availability.

Patients- USP

1. Users can easily find and book a doctor’s appointment in his preferred location in just a few clicks.
2. Users can book an appointment and set a reminder for the same.
3. The user doesn’t have to visit or call the receptionist to check the doctor’s availability and then accordingly do the doctor booking.
4. Users can read the doctor’s history, ratings, and reviews before booking a doctor’s appointment. Also later can give feedback.
5. User can maintain a list of their favorite doctors
6. Users can save doctors’ prescriptions online as well as reports in the application itself.
7. Users can navigate the route to visit the hospital/clinic via the application.
8. User can search for hospitals that provide emergency facilities in their location
9. The app is free for all users.
10. Users can know about different doctors available in various locations.

User Persona

User Journey

The main takeaway from the interviews was that there is a mixed approach when considering healthcare options. There seem to be a solid reliance on general practitioners for seasonal diseases (cold, cough, flu), but for some areas (like dentists as highlighted in the hypothesis list) private clinics are preferred. There were good examples of online booking solutions mentioned in both sectors, but patients would not widely demand the digital options: discussing appointments over the phone to get into the clinic of a trusted doctor and adapting to the specialist’s available slots seems an accepted trade-off. In the journey, therefore, under current options, various interaction channels (even offline ones) have been considered. Under the advised app features, I was then focusing on how that specific step of the whole experience can be supported with the product.

Additional findings were that deliberating the price of the service patients validate the value they get in return for their money: they check ratings, doctor profiles, pictures showcasing the office design and hygiene. From payment options cash or credit card remains key, this however partially disproved an initial assumption, that listing other cost coverage options like health insurance allowances would count.

Wireframes of the Doctor Appointment and Hospital Management App

Hospital name and logo:

Call button

1. This will take you to the dial pad from where you can call the hospital
2. The number is automatically filled in the dialer

Hospital information:

1. Here you will see the information about the hospital and its mission, values, and vision
2. You can click read more to read the full content
3. You can click read less to shrink the content

Emergency:

1. This  will take you to the dial pad from where you can call the emergency doctor
2. The number is automatically filled in the dialer

Whats app (need help):

1. This will direct you to the what’s app page of the emergency doctor
2. There you can chat with the doctor for any help

Menu(three dots): By clicking there would be three options

1. 1. About
      1. A hospital logo
      2. Call option
         1. This  will take you to the dial pad from where you can call the hospital
         2. The number is automatically filled in the dialer
      3. Here you will see the information about the hospital mission, values, vision, location, terms, and conditions
   2. My appointments
      1. Here user appointments would be shown
      2. With the information of dr name, date and time
   3. Share link
      1. On clicking this all apps would open through which you can share the Dr. Rakhee’s App

Doctors: Here you will see the doctors list available in the hospital

1. 1. Dr information
      1. Photo
      2. Name
      3. Degree
      4. Category
      5. Specialties
   2. Book an appointment
      1. On clicking this you will be on the appointments page
      2. Note
         • Here you write your illness for what you are visiting the doctor
      3. Phone no
         • You have to enter your phone number to book the appointment
         • Code would be sent to the customer have to enter the code to verify
      4. There are available slots which you can select for your appointment
         • These slots vary for different doctors
         • According to their presence
         • These appointment slots start from today and ends after a week
         • You can select any one slot
      5. After filling all the details you can click on the book your appointment would be booked (note is not compulsory all other details are compulsory)
   3. Call for fess
      1. This  will take you to the dial pad from where you can call the hospital
      2. The number is automatically filled in the dialer
      3. You can ask for the doctor’s fees

Clinical facilities:

1. On clicking this you would be directed to the clinical facilities page
2. The list of all facilities is shown
3. Name and image of the facilities
4. On clicking the book the particular facility page opens
5. Options available are
   1. Number
      • After entering a number code would be sent
      • Code would be sent to the customer have to enter the code to verify
   2. Pick a date then choose the time according to your need
   3. Note
      • Here you write your reason for what you are visiting
      • Here any special condition can be mention
   4. Book
      • On clicking this your appointment would be booked
      • Every detail is compulsory except notes

Health tests:

1. On clicking this you would see the list of test packages
2. Which tests are included in all packages are shown here
3. Name and tests information the number of tests
4. On clicking the book test you would be directed to a particular test page
5. Price is shown here of tests with the discount
   1. Price
   2. Address- you need to enter the address
   3. Number
      • After entering a number code would be sent
      • Code would be sent to the customer have to enter the code to verify
   4. Pick a date then choose the time according to your need
   5. Note
      • Here you write your reason for what you are visiting
      • Here you write your reason for what you are visiting
   6. Book
      • On clicking this your appointment would be booked
      • Every detail is compulsory except notes

Super admin functionality:

Super admin can only login and reset the password.

Dashboard: Super admin will see all activities analytics-

1. Total doctors
2. Doctors onboarded today/this week/this month
3. Active doctor and inactive doctor count
4. Total doctor appointments/today’s appointment/this week appointment
5. Total clinics/hospital onboarded/today’s onboarded/this week/this month

Doctor info:

1. Name and other information
2. Associated with which clinic or hospital
3. Specialization
4. Services he/she provided
5. Consultation fee
6. Availability
7. No of appointment per day
8. No of token per day
9. Holidays

Clinic/Hospital:

1. Name and other details
2. Address
3. Document CEA or license
4. No of doctor
5. No of receptionist
6. Services
7. Availability
8. Holidays
9. Minimum fees
10. Emergency handling or not
11. Appointment per day
12. Pre doctor booking allowed or not.
13. No of sub-admin

CRUD for clinic and hospital:

1. Create clinic account
2. Create a hospital account
3. Edit clinic
4. Verified clinic
5. Edit hospital
6. Verified hospital
7. List of clinic
8. List of hospital
9. View detail
10. Mark inactive

Search & filter: Can search clinic/hospital by their name, email, mobile number.

Doctors Appointment List:

1. To know how many doctor appointments have been scheduled so far
2. List of appointments
3. Can search appointments
4. Filter the appointment
5. View the detail
6. Pagination

Doctor Appointment details:

1.Patient info

1. Name
2. Profile picture
3. Email
4. Contact number
5. Gender
6. Age
7. Address

2. Appointment info

1. Consulting doctor
2. Appointment date
3. Appointment time
4. Condition

Are you having a similar idea and want to build your own app? We would be happy to work on your app as well. If you are also planning to develop your own similar app for a doctor appointment or hospital management then please feel free to reach out to us. We have an experienced team at EngineerBabu who is excellent at delivering world-class apps and software. Our healthcare software developers can help you build the same. Since we have been delivering IT solutions to a wide range of clients, we have tried and tested the errors that come in the way. So we promise on-time product delivery. If you have any queries, then we are there for your assistance. Feel free to reach out to us even if you are in the ideational stage. To read more blogs and success stories, visit our website.

The post A complete guide to build a Doctor Appointment and Hospital Administration App appeared first on EngineerBabu Blog.

From healthcare apps, on-demand nursing homes facilitation, on-demand doctors, doctors appointment to even medicine supply, the various kinds of hospital management software cover them all!

Certainly, you’re aware of apps like Practo, Lybrate, 1mg and DoctorInsta. These healthcare apps have made it possible for integrating technology with healthcare. If you consult any experts, they’ll tell you about the rapid growth in various demands of the industry over the years. Nursing homes are catering to comparatively new demands like on-demand doctors and medicine supply.

Big hospital chains like the Apollo group even have their machinery set to deliver medicines at home within 24 hours. But, did you know that the scope is much greater than that? Managing multi-speciality hospitals would’ve been a daunting task if technology weren’t there. Such apps fall under the category of Hospital Management Software.

What is Hospital Management Software?

These applications or software comprise of computer or web-based software facilitating management/ functions within a hospital or any medical set up. Basically, it is like an alternative to paper-records given how difficult it can get to manage and stack them.

These kinds of software integrate important information regarding various strata of people involved. For instance, patients, doctors and other hospital administration staff members’ details.

Robust computer or web-based hospital management system software can help in automation of patients as well as the medical professionals. There are numerous advantages for doing so: efficiently managing operations like quick diagnosis, timely patient care, collection of data for future reference, booking appointments, fast billing and generation of EMR (Electronic Medical Record), etc.

Recommended Reading: Top 10 Healthcare Companies in the US

In addition to that, doctors can quickly check the treatment history of their patients and test reports while taking time-crucial medical decisions. Patient management automates the process for various departments to work together and thus, provide optimum patient care. This has become a really important factor behind the growth in turnover of the healthcare institutes.

Patient Management Automation:

Patient management software is also commonly referred to as clinic management software, medical patient software, patient management software, or medical practice management software (MPM).

Such kind of applications or software can comprise of numerous automated systems developed to track patient information. This majorly includes their diagnoses, current and old prescriptions, interactions, encounters within healthcare organizations like medical clinics or hospitals. While some of them might just focus on general patient management, others could be to automate processes such as inpatient tracking or blood testing.

Common Features:

Let’s take a look at some of the common features incorporated by the top hospital management software companies in the development of such apps:

1. Easy Access To Medical Records

The ability to store, track and access patients’ medical records is a vital feature. While some hospital management software offer their own charting modules, others integrate with independent EHR/EMR solutions. Some companies integrate with other medical software for easy transfer of electronic health records between the care providers.

No matter what option you go for, charting features must record, update and archive the patient data within the software for access during future encounters. It produces flow sheets for each patient. These list chronic issues, previous diagnoses, surgeries, immunizations, test results and other important data.

2. Access Patient Encounters

This category of patient management software is developed for tracking and managing the patient’s previous medical encounters. It is facilitated by making the patients fill in electronic intake forms, prior to their visit to the medical facility. It streamlines a patient’s initial hospital visits to reduce the time otherwise spent in filling out such forms manually.

Once the patient has arrived, they have the option to check-in electronically. The application also monitors exam room availability, while tracking the progress of each exam. Once an appointment is over, the application automates checkout procedure, including payment of the fee and follow-up appointment scheduling.

3. Scheduling Doctor Appointments

The management of every professional space has entirely transformed with technology. Nobody uses telephones anymore to make appointments. In the medical industry, hospital management software now come with a scheduling module. It allows patients to book their own appointments online with 24/7 access to a patient portal.

Another feature of this module is automated alerts when routine preventive care appointments have been due. For instance, if somebody’s medicine prescription is very close to expiring, they would get an automated email from their doctor. It’s helpful in promoting the number one thing people must do to stay healthy: get consistent preventive care.

Recommended Reading: Innovations in Healthcare to Watch Out this Year

It even has features like cancelling and rescheduling appointments within the software. This eliminates the need for your desk staff to do so. Once somebody makes an appointment, the patient management software sends automated appointment reminders via various sources: email, text or phone call. It reduces the likelihood that patients forget their appointments. These apps include appointment histories, including no-shows.

4. Medical Billing

During a medical emergency, it might get difficult to prioritise the order of things, especially the billing procedure. Hospital management software offer billing modules as well. The purpose is to reduce the stress incurred in the revenue cycle management process. It keeps a record of all past and present diagnoses and payment information.

Suppose a patient has checked in, the medical billing module will verify insurance eligibility to ensure both parties are on the same page about deductibles and copays. After encounters, medications, surgeries and other medical services, HMS automates the entire billing process for standardizing bill and payment collections. In case payments have been due, the software can issue automated payment reminders for patients to pay directly via online portals provided within the application.

5. Inpatient Encounters

Some hospital management software even manages the information once the person has become a patient. From managing admission, tracking wait times to connecting with the healthcare provider, this feature integrates everything. Once the person has been admitted, the management can track their location, schedule operations and surgeries and co-ordinate in case of emergencies.

Also, scheduling and accessing bed occupancy, preventing over-crowded wards and maintaining hygiene. These software facilities help in managing medication doses. It’s crucial to ensure that patients receive the right amount of the right medications. Once the patients have recovered and are healthy enough to go home, the software allows the users to plan and execute discharges.

6. Facility and Security Requirements

Some software also offer direct messaging system internally. It facilitates the patients to directly communicate with their doctors. While the system seems like it is convenient and saves time, it cannot be overlooked that transmission of sensitive information is taking place. It becomes vital that the system is sufficiently secured enough. One of the most important parts of being a healthcare provider is to ensure that your patients’ data is secure.

All medical practices and patient information system software must be HIPAA compliant to meet federal security standards. Code implementation is important to ensure that the diagnoses entered into the software can easily be read and understood by other medical providers universally.

Development of Hospital Management Software:

The development process and machinery required for a healthcare application like this is unique. It is very different from the development of regular mobile apps in other domains. Also, the needs differ depending on factors like the size of the facility, independency vs being a part of some larger medical group, etc. The software can deploy linking practices and medical offices, keeping in mind that it is not too technical for medical professionals.

Some time back, a study was conducted on 100 companies that had shopped for patient management software. This questionnaire asked them about what was the most important thing they wanted to be integrated into their app. This was their response:

Also, most of these companies were not the first time buyers with this requirement. More and more of these were researching for replacements. They were looking for the second generation of implementing systems. Thus, it’s evident that these applications are not only very unique in their structure, but also need constant updates. Secondly, the possibilities with types and sub-categories can be endless.

Hence, not every software development can deliver the requirement of hospital management software. Look for one that can offer you expertise in the domain.

Here’s the UX of one more HMS developed by EngineerBabu

To sum up…

Technology has taken massive leaps in the direction of making our lives better in every way imaginable. Everything is accessible at the tip of our fingers. However, in some special cases like the medical industry, it’s really important to keep everything under a thorough check. While looking for an app development company, you must choose one that uses ethical practices and can guide you better in the legalities.

EngineerBabu is an app development company with a very wide portfolio. Our team has worked in various sectors like EduTech, Networking, FinTech, Grocery delivery, Travel and a portal for Service providers. Talking about the medical industry, our previous clientele includes Shalby, Gorus, Doctor G and some more still under the development process.

Did you like this information? Need us to edit or add something? Just let us know in the comments section below. You can also drop an email at mayank@engineerbabu.com, or talk to us right now

Recommended Reading:

• How is Technology Transforming Healthcare at Home
• Blockchain in Healthcare: Opportunities, Challenges, and Applications
• E-Prescriptions – Making Patient Care Effective and Efficient

The post Hospital Management Software: Automation Solution For Patient Management appeared first on EngineerBabu Blog.